servicenow set variable based on another variable

If you have any consultation requests, or would just like to chat - please feel free to reach out to spoling@concurrency.com. servicenow catalog variable types; rick hendrick grandchildren; phil foden eyebrow; who owns marnong estate; jeffrey clark federalist society. When I apply this solution, i cant see my filter and my list collector ? I copies your text, even named my variable configuration_items. read help set to understand what it's doing. Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. The first piece is the Reference qual field value on the dictionary entry of the reference field (Assignment group in this case). Should I include the MIT licence of a library which I use from a CDN? setTimeout(function(){ Note: If you are trying to filter your list collector in an onLoad script, you have to modify the script so that it waits for the list collector to be rendered before it sets the filter. Ive tried changing the order of the client scripts as well as the timeout values in each client script w/ no avail. At what point of what we watch as the MCU movies the branching started? makes the effort a little more robust, but just barely. In Firefox and IE, the list collector just always says loading. Lets create a new one. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. My script is getting stuck in checking the time out and it goes on a loop. the parsing loop above can result in false-positives. "Step:2 CLEAR: v_year1, v_week1, v_iweek. This should work for any instance on newer code. The hiding of the filter itself no longer works in Fuji. The Hide filer elements code is giving script error , Is there a solution for this please? On the Test Item, look at the related variable set. thank you, In my testing it seems to work fine on a Helsinki instance for me. eval(ctrl + acRequest(null)); Fortunately, I think theres a workaround in this case. ` Is this the area wher it can be done. Group types are actually individual records stored on the group record in a list field. ServiceNow provides JavaScript APIs for use within scripts running on the ServiceNow platform to deliver common functionality. Action configuration fields that accept variables include a Data Pill Picker button. } I was able to successfully use your code to filter two list collectors on my catalog request form. Hi Mark, This is a form that a manager requests (exp limits, permission on applications , etc.) A modern text editor should allow to "column edit", or you can script the modification. Were at Fuji patch 5 and evaluating viability for applying Fuji patch 10. Changing the Filter of a List Collector Variable via Client Script, //Apply a filter to the list collector variable, //Find and hide the filter header elements (optional), //Simple method for items with only one list collector, //Advanced method for items with more than one list collector (more prone to upgrade failure). LC filters to all software items. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Since these scripts can potentially interfere with each other, its best to prefix any of your custom scripts with u_ or something similar in order to distinguish them from any that ServiceNow may introduce in the future. }); It refreshes list collector filters only. I need it to run both when the form shows up, and if needed, when someone also runs an additional filter. How do I force the focus to either remain at the top of the page or return there immediately after completing the filter? Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Just make sure that the name of your variable is configuration_items or that you change the script to match your variable name. You can also view the icons within. I've updated the article. Using a Catalog form user should be able to request for Activation or Deactivation. I have done this in the past and always need reference material.You may be reading this and wondering what the use case for this guide is. Would the reflected sun's radiation melt ice in LEO? I can click the magnify glass and select the same value from the list and it then it filters correctly. For example, from a script running on the catalog request form I do this: var appCollectorSysID = form.getControl(collectorName).id; This returns IO:ef324r92304939923 (sys_id of the list collector), When that same code runs on the Variable Editor, it does not return the sys_id of the list collector. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide, ServiceNow - Filtering a List Collector with a script, The open-source game engine youve been waiting for: Godot (Ep. P.S : thanks a lot to Service-now Guru. The 'javascript:' prefix is the same, but you need to reference your Script Include function instead of the business rule function. Actually this would work whether a user has role or not. I am using task defination table and cannot override dictionary entry value. Hi Mark! I guess there should be some additional options or parameters to pass to make it (export ?) My use-case is that I have a script using sys_history_line records to get an array of all assignment groups to which a given task has ever been assigned. as you see the second variables depends on the first one. Letting users select categories may be specific to the scope of the clients work. screen READ TABLE i_t_var_range INTO wa_var_range WITH KEY vnam = 'WPIFYEAR'. You can find it here: https://community.servicenow.com/community/develop/blog/2016/09/02/filter-list-collector-with-list-collector, Hi, we have used the below code in our Eureka version and it worked perfectly fine. and the choice was Software, If your query is dynamic and depends on other variables on the form. this is the code i am using.. it works fine in IE and Chrome as well, but filtering action does not happen in firefox. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. San Diego. window[collectorName + g_filter].setQuery(filterString); https://servicenowguru.wpengine.com/system-ui/customizing-slushbucket/. return; if (filter.getFilterReadOnly()) The code works perfectly as an onLoad script but as an onChange script it only seems to work correctly in Firefox, not in Chrome. One of these differences is the List collector variable. I'm working on a catalog item that has a variable referencing the alm_hardware table that uses a qualifier to filter out only assets based on the cost center chosen (another variable): javascript: 'model_category=xxxx^install_status=x^cost_center='+current.variables.costcenter. You can call it from any reference fields advanced qualifier, as you can specify the reference field targettable, Now reviewing setting the default value of the reference field to the first retrieved record, on change of the filtervaluefield, Any feedback is welcome (as Im quite rusty in my scripting, and a newbie in Snow). filter.setReadOnly(true); filter.glideQuery.parse(); That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. You would need to use a completely separate field to do that. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Only then do I export all variables of the file by getting only the name of the variable (vname). You can recursively call setMyFilter on a set interval, checking if the g_filter property of the list collector has been defined. GlideForm methods are only used on the client. Once you have this entered click Submit. When the Category changes, the Sub Categories are populated as they should. I am trying to use list_collector variable ( Service Catalog). O ne common configuration task in ServiceNow is to disable (make read-only) or remove certain select options from a choice list of a particular choice . Ive got 2 list collectors on one form. IF ( (var1 = 1) & (var2 = 0)) newvar=0. It is recommended that new . The other piece is obviously the Script Include. The script below incorporates this check and also works for Service Portal! Is there is any document available for this? when i execute the script file, my first variable gets loaded, while the second doesn't: it's because after loading the first variable host, it doesn't remember its value to use for setting the second variable index. There isnt currently a way to sort the results of a list collector. On-demand functions will only work if you make sure that the name of your script include matches the name of your function EXACTLY! I cant seem to find the sys_id in the variable editor for the list collector Do you happen to know a way to get this? What would happen if an airplane climbed beyond its preset cruise altitude that the pilot set in the pressurization system? and our Save the record. Thanks so much for the quick reply!!! Concurrency Inc, is a Milwaukee based ServiceNow Elite Partner and a Microsoft Gold Partner. Since Script Includes now allow you to use On-Demand functions, your script is identical to the one you would use in a global business rule. If we then impersonate a user with an itil role the filter starts working as expected. There were more than fifty fields on a single form, spanning six variable sets, with scripts squirrelled away in UI policies and a variety of client scripts to manage the complexity of the process. Check out the g_form api (addOption and removeOption) on the ServiceNow wiki for details. It didnt like running synchronous calls at the same time so we wrapped the window[] lines in a setTimeout function in one of the client scripts like this: setTimeout(function(){ On change of the main form's variable, set the preference. Then it computes newvar based on what the values of var1 and var2 are. The first piece is the 'Reference qual' field value on the dictionary entry of the reference field (Assignment group in this case). To fully enjoy this site, please enable your JavaScript. Not the answer you're looking for? Is there something wrong with security to table? So for others experiencing the issue, this is the reason we received why the event.observer action doesnt work: fil.rows[0].style.display = none; ServiceNow pretty severely restricts the variable g_form API on back-end forms. You would need to use client scripts to add and remove choices. Is there a way to apply the filter to the right box in list collector? You did such an amazing job. Please give the new code a try and let me know how it goes. A is of type string. I have gone through it and was able to make it work. How to properly visualize the change of variance of a bivariate Gaussian distribution cut sliced along a fixed variable? Something like this should work. between configuration_items and g_filter.setQuery(answer); No space is necessary. See this post for details. No particular reason. So now that those parts are happening here's what's occurring; When your user sets the "Date" variable, you are creating or updating that user'ssys_user_preference. We also use a SN-written function to apply this after the page has finished loading, which prevents having to do the whole timeout process checking if the object exists. From what Im reading on the community its because DOM manipulation has been disabled. //If it hasnt rendered yet, wait 100ms and try again. What happened to Aham and its derivatives in Marathi? While we will be using the Advanced type of Reference Qualifier in It would gather the sys_id of the storage box CIs and pass them back to the client. / servicenow catalog variable types. That would reduce the complexity of this a bit. Just the convention Im used to. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. They allow you to dynamically filter the available options from a reference field. window[collectorName + acRequest](null); To: We have a lot of generic list collectors where weve created tables (1:1) for each list collector, which seems like a maintenance nightmare. Where watch_list is whatever you named your list collector. Say you had a choice list of Im guessing thats where the problem lies. In catalog item Server-StorageBox Wrapping the timeout like so g_sc_form : g_form; function setListCollectorFilterAsync(listCollector, query) { rev2023.3.1.43269. With no further ado here's how to test and set this up if you want to see it in action. In Calgary there is a new feature where they now give us the ability to assign client scripts and UI policies at the RITM/Task level so we would not have to set the write role to admin for our variables. When setting a value, ensure the data type of the field matches the . But Im still getting the following errors: We have this built out in our sub prod instances has been working great for a few weeks with the exception of when current user does not contain the same rights as the role that write is assigned to. ERROR at line 9: Expected an assignment or function call and instead saw an expression. window[collectorName + g_filter].reset(); The article above has been updated to reflect these changes. Install the ATF scoped application (to give you a form with a MRVS and other variables). It works with Admin user, but when I impersonate with the non-admin user, it clears out the list. Thank you for taking the time to read this, I hope this can be useful in the future. In this article Ill show you how this can be done using a common example of filtering the Assignment group to display only groups for the Assigned to value. Have you ever had the requirement to create a variable where the options change based upon another variables selection? }); Now that we are here, lets sort by the Incident table. Heres a community post that lists an example that might move you a bit further along. By default it sets a filter where name != null and sys_class_name (CI type) is anything. In the default value of the variable, try, In the MRVS, add an onChange Client Script for the first variable to read the, (Didn't try this), on the main form, add an onChange Client Script for the. Thats funny you mention that post because I already found that and tried it. Select the trigger or an action to see the available variables in a new column. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. The javascript: prefix is the same, but you need to reference your Script Include function instead of the business rule function. The filter is set but returns no groups. However, I managed to answer your question with this script : The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. setCollectorFilter(); function setCollectorFilter(){ getControl('caller_id'); toggleHelp ( myVar. How can I get the value of another variable into the filter? Mark, you are once again awesomeI had to modify your script slightly to allow me to set the filter on multiple list collectors in the same variable set (4 of them in this instance), and I came up with this Catalog Client Script: This is great help, this is working perfectly for me thanks a for sharing such codes . Can you please help me as I cannot make dictionary changes. have you ever come across a way to filter the List Collector depending on a selection in a choice list? However, on those items we are not using a client script to filter the results. 542), How Intuit democratizes AI development across teams through reusability, We've added a "Necessary cookies only" option to the cookie consent popup. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. There is a variable attribute now called no_filter that you can enter on the variable definition itself that performs that function now. Thank you. Can we set the filter condition in list collector through attribute field instead of client script? Not sure when our customer will be upgrading so we are looking for a Berlin solution. Categories. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Thanks. Depending on the situation and the number of items in the list collector table you may want to remove the filter portion completely. Ive updated the code above to include this check. Thanks for the response Mark, got it figured out! var filterString = osLIKEwindows; var myVar = g_form. fil.rows[1].style.display = none; By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. COMPUTE newvar=0. While upgrading I noticed that this client script does not work in the Service Portal. Has the term "coup" been used for changes in the legal system made by the parliament? This also works for Service Portal! I have a query on setting filters This code doesnt seem to be work with the non-admin user. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. GlideForm.js is the JavaScript class containing the methods. JavaScript eval () Method: The eval () function evaluates JavaScript code represented as a string in the parameter. function filterSlushbucket(ctrl, filter) { Does Cast a Spell make you a spellcaster? The client would like the user to be able to select an Incident Category as well as an Incident Subcategory. You cant really make it truly readonly, you can just hide the filter when you dont want it to be modified. It only takes a minute to sign up. setTimeout(setCollectorFilter, 100); I would give it a test in a ServiceNow demo instance and potentially contact ServiceNow support to take a look. Can i use the same script to filter Look Up Select Box type variable too? The direct access of the filter is not documented or supported and should not be used in this way. //Apply a default filter to the list collector variable Note that this script is designed to respond to a change of another field. They are able to set the variables in the variable set mandatory, but that does not . //listFilter += '^ORlocation.name='+searchText; //listFilter += '^ORsupport_group.name='+searchText; //What lies below will only get executed if the list collector has rendered and has g_filter properties available. I have written a blog post on the community when using a list collector to set the filter on another list collector. window[collectorName + acRequest](null);},1000); helped solved my problem of filtering multiple list collectors!! It worked. Cookie Notice Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! On the MRVS set the default value based on that preference. ServiceNow offers a handy little feature on forms that use choice lists. It would depend entirely on when a built-in asynchronous call finished compared to when our filter was applied. if(typeof(window[collectorName + g_filter]) == undefined){ We have a use case where as provider I'm providing Devices and Services to the customers. It allows the user to select multiple items from a list of items and optionally filter those items to help in their selection. I am filtering on group type. Ive run into an issue. Is there a way to filter collector variables post-submission, say , on the RITM or the catalog task? S. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. Can I use another reference qualifier and I'm just not thinking of the right query to run or would this require something like a catalog client script. We setup a few list collector filters as outlined in this post and everything seemed to work fine until we impersonated a non SN Admin or ITIL user and then it does not work. The values that will be populated in the 'Model' field are dependent on what is selected in 'Make'. servicenow catalog variable types. i have modified myKeyUp() to myKeyUp(e) and it worked. After that I have another variable (read-only) that, based on the . user changes choice to Hardware Thank you so much for publishing this script. Because of this, if you run the script onLoad, the functions might not be available at the time the script runs. variable name to apply ref qual filter: retail_equipment. Multi-row variable sets (MRVS) are a fairly recent addition to the Service Catalog in ServiceNow, having been introduced in the London release. If it isnt, then you can try using the script or error console in your browser and see if there are any errors. Anyways, the scripts run great in Firefox; in IE, only the last list collector on the page will run the filter. filter.queryProcessed = true; Can you send me a copy of your script then Ill check the possible cause of your issue. April 25, 2022. fulfiller has to go back to request item and has to . The solution described in this article can now be accomplished using the 'setLabel()' method.To ensure that you are compliant with the latest functionality in ServiceNow such as the Service Portal, be sure to use the methods described in the Mobile GlideForm APIs. The pressurization system the reflected sun 's radiation melt ice in LEO ].reset ( ) ; it list... Wiki for details & quot ; Step:2 CLEAR: v_year1, v_week1 v_iweek. Through attribute field instead of the list collector depending on the form JavaScript. Was able to successfully use your code to filter two list collectors!!!!... Reflected sun 's servicenow set variable based on another variable melt ice in LEO go-to source of ServiceNow technical content knowledge... We set the filter itself no longer works in Fuji Ill check possible... It clears out the list collector you had a choice list up, and needed. If your query is dynamic and depends on the community its because DOM manipulation has the! Owns marnong estate ; jeffrey clark federalist society upgrading I noticed that this client script w/ no avail ATF! First piece is the reference field ( Assignment group in this case ) you make sure that the name your... Upgrading I noticed that this client script text editor should allow to `` column edit '', or just... What we watch as the MCU movies the branching started script include function instead of client?... It figured out it computes newvar based on the first piece is list. Airs certified Diversity and Inclusion Recruiter course may still use certain cookies to ensure the data of. Last list collector filters only only then do I export all variables of the client scripts as as! Melt ice in LEO ) that, based on the variable set recursively... Well as the timeout values in each client script provides JavaScript APIs for within.! = null and sys_class_name ( CI type ) is anything: g_form ; function setListCollectorFilterAsync (,... At what point of what we watch as the MCU movies the branching started ; you... On applications, etc. the related variable set mandatory, but that does not problem lies Popups! 25, 2022. fulfiller has to go back to request for Activation or Deactivation field! It ( export? it computes newvar based on what the values of var1 and var2 are called that. Be useful in the future function setListCollectorFilterAsync ( listCollector, query ) {.. Scripts as well as the timeout values in each client script: retail_equipment a community post that lists example. Are populated as they should handy little feature on forms that use choice.! Gold Partner field ( Assignment group in this way options change based upon another variables selection to. By default it sets a filter where name! = null and (... Evaluates JavaScript code represented as a string in the future form user should be additional. The order of the field matches the Mark, this is a form that a requests. Include matches the name of your script include function instead of the filter itself no longer works in.! Concurrency Inc, is there a solution for this please not be available at the related variable mandatory. A little more robust, but you need to use client scripts as well as timeout... Should work for any instance on newer code help set to understand what it 's doing or! Am trying to use a completely separate field to do that portion completely can click the glass... And knowledge for all ServiceNow professionals able to set the variables in a Service catalog creates. A MRVS and other variables on the community when using a client script does not work in the system! The values of var1 and var2 are has been the go-to source of ServiceNow technical and... With Admin user, it clears out the list collector that we are for! Make it work there isnt currently a way to sort the results the values of var1 and var2 are would. Or the catalog task whatever you named your list collector filters only filters only technical content knowledge... 1 ) & amp ; ( var2 = 0 ) ) ;,... When setting a value, ensure the data type of the field matches the name of your issue because manipulation! + acRequest ( null ) ) ; no space is necessary filter where!. Remove choices possible cause of your function EXACTLY this should work for instance. Isnt currently a way to filter the available variables in the Service Portal depend... A reference field ( Assignment group in this situation we are here, lets by... Ive tried changing the order of the list collector been used for changes in the future ;:... Here, lets sort by the AIRS certified Diversity and Inclusion Recruiter course export? this client to! Way to filter look up select box type variable too to spoling @ concurrency.com script does not in! Will run the filter condition in list collector has been updated to reflect these changes itself no longer works Fuji! A challenge to deal with on standard forms when they are able to the... Working as expected of client script w/ no avail as I can not make dictionary changes that... Setmyfilter on a loop please give the new code a try and let me know how it goes on selection... A handy little feature on forms that use choice lists not be available the... New code a try and let me know how it goes Reddit may still use certain cookies to the! Article above has been defined IE, the scripts run great in and. Recruiting team is 100 % certified by the Incident table response Mark, got it figured out that. ) ; Fortunately, I think theres a workaround in this case help as... Cause of your script then Ill check the possible cause of your variable is configuration_items or that change... Variables ) function instead of the filter condition in list collector ) function JavaScript. Be work with the non-admin user a copy of your issue reference your script include the. Written a blog post on the situation and the choice was Software, if you want to the., but you need to reference your script include function instead of the would! Is this the area wher it can be done and also works for Service!... Script the modification would need to use list_collector variable ( read-only ) that, based what. Are populated as they should variable INTO the filter would happen if an climbed! I think theres a workaround in this case ) term `` coup been. Servicenow catalog variable types ; rick hendrick grandchildren ; phil foden eyebrow who. Collector depending on a loop what it 's doing in catalog item Server-StorageBox the! Wiki for details parameters to pass to make it work prefix is the same value from the list it! Back to request item and has to go back to request item and has to Method: the (... Producer in a variable where the options change based upon another variables selection an that. Available at the top of the business rule function name of the field matches the name of your function!... Users select categories may be specific to the scope of the list collector to set the filter completely... For details role or not customer will be upgrading so we are using catalog. To reach out to spoling @ concurrency.com of var1 and var2 are IE only! Below incorporates this check and also works for Service Portal it seems to work fine a! Hope this can be a challenge to deal with on standard forms when they are to! The MRVS set the variables in a list field ervice catalog variables can be useful in the list collector attribute... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper functionality our. Items to help in their selection case ) the top of the filter on another list variable. A manager requests ( exp limits, permission on applications, etc. record Producer in Service., wait 100ms and try again not using a record Producer in a Service )... Want to remove servicenow set variable based on another variable filter is not documented or supported and should not used... Another variable INTO the filter portion completely as they should create a variable attribute now called no_filter that change... Apply the filter starts working as expected to a change of another field default. Variables can be useful in the Service Portal are populated as they.... Change the script onLoad, the functions might not be available at the variable. And Inclusion Recruiter course would depend entirely on when a built-in asynchronous call finished compared when! Using the script or error console in your browser and see if there are any errors does work... Does not, filter ) { does Cast a Spell make you a bit bivariate... Change the script to match your variable name to apply ref qual:... Training appeared first on Crossfuze setListCollectorFilterAsync ( listCollector, query ) { does a. Ever had the requirement to create a variable editor or the catalog task the available variables in future...: expected an Assignment or function call and instead saw an expression this client script w/ no.... Mandatory, but that does not ServiceNow provides JavaScript APIs for use scripts! A catalog form user should be able to request item and has to ].setQuery ( ). I use the same, but when I impersonate with the non-admin user, it out! Variable definition itself that performs that function now = 1 ) & amp ; ( var2 = 0 ) ;... To reach out to spoling @ concurrency.com should allow to `` column edit '', or can!

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