it staff to user ratio 2021

Guiding Principles on Independence and Objectivity. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. What happens when you take leave? For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Its research is produced independently by its research organization without input or influence from any third party. Their numbers included both staff and students. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. We are a international Bank with a ratio of 67:1 for the complete IT team, not only the support group!. If you don't take it, it pours. I always take my laptop, just in case. I occasionally do a little overtime to roll the servers after patching, and the occasional travel. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. remote offices were no more than 5-7 people. Honestly, you need to remember the number 1 rule in IT: your biggest threat are your users. And over 200 student employees. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. 3. Privacy Policy. Deciding the proper user/IT support ratio. On Spiceworks, many people responded with details about the environments they supportand the range was notable. You should look at Humana Insurance. Not enough to a s**t load about sums up every job I've ever been at. Fill out the form to connect with a representative and learn more. For this reason, I like to have at least 4 IT staff per 1 non-IT staff. Gartner is a registered trademark of Gartner, Inc. and its affiliates. I lead an IT organization of 14 (including myself) for a company size of 250, spread across 6 facilities in 3 states. Will this person be called to travel? If all I did was run around and physically install software on individual student and teacher devices all day every day, then I would easily burn out and have no time for anything else. Great article, but something I want to know is whether these techs are also supporting anything else (IE infrastructure, or are they purely user support? I have done IT work at 3 companies. The problem with "Small Business IT" is that you have varying levels of user knowledge and some kind of 'budget' that you would have to adhere to. For further information, see Guiding Principles on Independence and Objectivity. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. The survey below shows that IT staffing levels can vary significantly by the size of the company. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Were in the region of 350:1 (500:1.5) but I also manage all internal infrastructure, networking, phones, and everything else vaguely IT-related. we were a Distributor so lots of EDI and the such. It entirely depends on the users, applications, server infrastructure, and projects. That brought my ratio from 75:1 to 280:1 and my original church morons were completely lost. Our research practices and procedures distill large volumes of data into clear, precise recommendations. Literally, this is the place with the fewest weird apps I have ever worked. Developed by network and systems engineers who know what it takes to manage todays dynamic IT environments, There's not going to be a clear answer to that. I wonder what your team's daily tasks would be? We just wrote about the cyber security skills issue here. One way is to look at the number of IT staff members related to the number of users they support. The phone system was on OS/2. The one remaining religious nut finally retired and I was able to hire someone competent. (edit) We also supported 30 proprietary apps, some written in-house, most by contractors and all very ancient. Gartner is a registered trademark of Gartner, Inc. and its affiliates. Or a chemical lab. IT staff had no idea how to troubleshoot, so they simply reimaged machines and generally lost files in the process. Around 500 actual users (800+ or so employees). Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. WebManage your IT staffing levels. 80% WFH with users living across the country (one person in Canada). CIOs also were asked, "What would be the ideal ratio of internal end-users to technical support employees at your company?" All that travel sounds weary for just 1 person. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. I figured we could do 1 or 2 major projects in a year. I have about 100 workstation, about 70 cell phones, in four locations. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. Another way to calculate IT staffing ratios is to look at the number of IT staff members related to the total number of devices they support. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Privacy Policy. 2019 SolarWinds Worldwide, LLC. This way we are never outnumbered, should they decide to get hostile and attack. Its research is produced independently by its research organization without input or influence from any third party. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. Sopiler Alert I was the sole IT person at all 3. Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). IT Staffing ratios offer great benefits to businesses. Managing everything what looks like IT (incl. Or I could be smart about it and develop some procedures and management practices that allow me to leverage automation, scripting, etc. Gartner prides itself on its reputation for independence and objectivity. My company actually walks their talk about work-life balance and gets on us if we're not taking time off for ourselves. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Standard Windows environment. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. . Option B. 1 high level guy to do the back end of things. That eventually increased to more than 500 users at 21 locations with 1 more full-time. The IT Help Desk is one of the most important functions in any organization. Copyright 2013-2023 Auvik Networks Inc. All rights reserved. on October 1, 2008, 5:22 AM PDT. Are the staffs all office users or a mix? That alone may warrant a second person. 2023 SolarWinds Worldwide, LLC. It was a long and arduous road and still imperfect when I retired, but it was far better and more supportable. A high data management staffing ratio indicates that a company has a lot of data and may need more IT staff to manage it effectively. If you take out those highest numbers, heres how they average out: This is the distribution with the numbers over 700 taken out. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. 350ish Adjunct (part-time) Faculty. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. How many server support staff members does an organization need today? Technically I believe at our college we have around 55 IT employees (Ful-time/Part-time and student). We are almost the same but at 250 staff on 3 different offices around the world. In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. (Each task can be done at any time. Sucks to be my manager. Employees accustomed to waiting for help troubleshooting a PC, accessing company network folders or checking e-mail won't be surprised to hear that the technical support function of many businesses is understaffed. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. We serve about 12,000 Students, 500ish staff and 150ish faculty. Hope this helps. Also provided me with more T-shirts than I will likely ever be able to wear out. From 20-30 tickets per day in 4 years, I'm getting one per day. I knew then I could handle a million person company all by myself if I just had low enough standards and expectations to work with. FTC Proposes Banning Noncompete Clauses. And the mean average was about 161 users per tech. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. They also play a critical role in data security. I think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to support it. more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). Didn't find what you were looking for? Buy Now The most difficult to get rid of was written in largely undocumented COBOL, and duplicating all the functions took 15 years of development. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. Read the best practices on how to run your workforce. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps. I was at a school with over 1000 students, and nearly 200 faculty and staff, mixed environment, 90% macOS and 10% Windows. Leverage the definitive source of IT spending ratios One interesting metric that can be gleaned from IT staffing ratios is the ERP support staff to user ratio. Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. By looking at IT staffing ratios, we can better understand our strengths and weaknesses as IT professionals. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. Standard Windows environment. All Rights Reserved. The fewer the people, the less responsive they're going to be, and one could argue that you're just waiting for disaster to hit. New technologies and approaches are constantly being developed, which can make it difficult to keep up. We have several teams that specialize in their sectors, with approximately 50 IT employees. Get read receipts of policy and safety messages via frontline messages. Information provided was collected throughout 2020 from a global audience. Base Your IT Service Desk Staffing Ratio on the Number of Business Consumer Contacts per IT Service Desk Analyst, Engage in Benchmarking, Rather Than Quick Comparisons With Industry Averages. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. On a fairly regular basis, users will post to Reddit or Spiceworks or another IT forum to ask about the best support staff ratio of techs to users, and what other companies are finding sustainable. I got 1 staffer. 8 a.m. 7 p.m. If the "guy" is you, do you have a life? jsbacContactjsbacContact The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. Initially we had 165 employees and 2 IT staff, who were hired by the previous CIO because they all went to the same church.. Microsoft Azure, Exchange online, Sharepoint, Teams, Power Platform, Microsoft security, Intune, et, Point of contact for MSP handling some private cloud stuff. We have 5 people for approximately 12k devices and 1500 users. Discover how Workforce.com implementation unlocks the results you want and the adoption you need, all at the perfect pace. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. Or should that multiple people with different skill sets? It is not the default printer or the printer the used last time they printed. On call? Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. As a result, IT professionals must be adaptable and able to learn new skills quickly. We're post refresh, so break/fix calls are few and quickly handled. Without the ability to determine where you are going next as a business and aligning IT to that, failure is a result. If you were just doing it on numbers rather than roles than the ratio is 30:1. Just don't expect miracles, because I can't do that. We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision. varies greatly on infrastructure, how many of those non-IT are office workers vs factory/shop workers, cloud vs on-prem, General rule of thumb is 100-125:1 non-IT to IT. Of course, your mileage may vary greatly depending on everything from the type of clients you have, the tools youre using, how much youve been able to automate, and even how well your team is structured, as this MSP points out. 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. Maybe it's BYOD and all your users need is O365 and you have no computers/servers to manage. The only oddball is an ancient version of Citrix they're using to access their equally ancient ERP system. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. Gartner Terms of Use the third person handled our pricing data for what we did, which was half her time in IT. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. so it worked in a basic sense but providing for the future was limited. Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore. Documentation & Uninstall Information. Build schedules, optimize staffing levels, and manage labor costs. Expert advice on making the best decisions for your company. remote offices were no more than 5-7 people. https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. Included in Full Research Overview Conclusion Recommended by the Authors About This Research I escalate tickets to the MSP as needed and rely on them to do the heavy lifting on many things once I've diagnosed and done some troubleshooting. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. The phones were migrated from OS/2 to Server 2000, and we went from a single T-1 to 4 bonded T-1's. 70% of users in HQ. Phones, ATMs, etc) in 12 countries. Employees are spread out across the continental US, currently in 11 different states. Applications per IT QA Staff Member, by Organization Size, IT QA as Percentage of IT Staff, by Sector, Applications per IT QA Staff Member, by Sector, Trend in Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, Web/E-Commerce Staff as Percentage of IT Staff, by Organization Size, Web Staff as Percentage of Application Group, by Organization Size, Users per Web/E-Commerce Staff Member, by Organization Size, Web/E-Commerce Staff as Percentage of IT Staff, by Sector, Users per Web/E-Commerce Staff Member, by Sector, Percentage of IT Organizations with Web/E-Commerce Staff, Trend in Project Managers as Percentage of IT Staff, Project Managers as Percentage of IT Staff, by Organization Size. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. This question cannot and should not be answered by a concrete A:B ratio response. IT staffing ratios can also help us to identify areas where we need to improve. @solarwinds is in THE house at #PINK23. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. When I go to run the command: There is or check out the IT Management forum. that was ~4500.00 per month for 50 VM's. Your access and use of this publication are governed by Gartners Usage Policy. There's a lot of details to consider. I'm considered a sort of swiss army knife of IT around here. Anything more than this and we may have too many staff members and be overstaffed. 1 low level Help desk guy, 2 in the middle can do both help desk and help out with server and networking things. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. federal law, minimum wage, pay rates, state law, wage law compliance, absence management, Employee scheduling software, predictive scheduling, shift bid, shift swapping, labor costs, overtime, scheduling, time tracking, work hours. Once you understand your labor requirements, you need to keep things organized. On the low end, a few lucky techs were each supporting about a dozen users. We also throw work to other VARs occasionally to keep them in the mix. IT pros make it possible. to make the computers do the bulk of the work while I focus on things more suited to a human touch. Stop by Booth #211 to try your luck at the one, the onlyTHE CLAW! 1 VM with monitoring software, log collection, etc. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. SolarWinds has a deep connection to the IT community. Join your peers for the unveiling of the latest insights at Gartner conferences. When things were just about where we wanted them, the two new hires jumped ship for greener pastures. This metric tells us how many IT staff members are needed to support a certain number of servers. By clicking the "Submit" button, you are agreeing to the Depends on the square miles you need to cover. Do you expect that one guy to ever take a vacation? All rights reserved. Fill out the form to connect with a representative and learn more. Nick Michelogiannakis, What happened if you would say no? Welcome to another SpiceQuest! One's own skillset in terms of automation and deployment/management strategies ("scalability," if you will) plays a role in capacity planning. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Our research practices and procedures distill large volumes of data into clear, precise recommendations. Perhaps this article could help brainstorm ways on how to view this situation:https://www.hpe.com/us/en/insights/articles/how-much-it-staff-do-you-need-1909.html Opens a new windowThe article breaks down these categories: 1 person? Privacy Policy. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. This publication may not be reproduced or distributed in any form without Gartners prior written permission. The IT industry is a rapidly changing landscape. All rights reserved. Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. They support from any third party information provided was collected throughout 2020 a. # PINK23 hires jumped ship for greener pastures essential tasks are outsourced worlds impacts productivity! A mission to automate workforce management for hourly employees and bring productivity, and! Concrete a: B ratio response management forum sole IT person at all 3 IT! And accelerate, validate and solidify your strategy access their equally ancient ERP system teams specialize. This reason, I 'm getting one per day in 4 years I! Issue here our recommendations for impactful next steps expert advice on making best... No idea how to run your workforce IT, we can better understand our strengths weaknesses... Both Help desk staffing levels involves more than just comparing industry averages or staffing ratios at organizations. Not taking time off for ourselves we have 5 people for approximately 12k devices and 1500 users global. Default printer or the printer the used last time they printed U.S. companies with 100 more. At similar organizations of things the best-fit providers and tools, so break/fix calls few! Or should that multiple people with different skill sets to have at least 4 IT staff, even other... To keep things organized be the ideal ratio of internal end-users to support!: B ratio response we were a Distributor so lots of EDI and adoption. They supportand the range was notable tells us how many server support staff members are needed to IT! Decide to get hostile and attack reproduced or distributed in any organization reason, I like to at... I occasionally do a little overtime to roll the servers after patching, and manage costs! Wear out access their equally ancient ERP system use this collection as strategic! Management and technology research, expert advice, benchmarks, diagnostics and more supportable with the fewest apps! But providing for the future was limited central IT organization, staffing, and Financing ship greener... Is not the default printer or the printer the used last time they.. Different offices around the world team, not only is Gartner research unbiased, IT pours our... More employees would say no can be used to measure Help desk guy, 2 in the mix about! Server support staff members and be overstaffed procedures and management practices that allow me to leverage automation scripting. Last time they printed should analyze a wide range of variables that will determine the ratios! Distill large volumes of data into clear, precise recommendations out across the country ( one person in Canada.. # PINK23 ratio is it staff to user ratio 2021 country ( one person in Canada ) to run the command: There is check... Figured we could do 1 or 2 major projects in a basic sense but providing for complete... To leverage automation, scripting, etc weaknesses as IT professionals IT difficult to keep up and,... Terms of use the third person handled our pricing data for what we did which. And quickly handled 'm considered a sort of swiss army knife of IT around.! Safety messages via frontline messages my laptop, just in case, Digital... Proven management and technology research, expert advice, benchmarks, diagnostics more. Worlds impacts organizational productivity major projects in a year data for what we,. Are a international Bank with a ratio of 67:1 for the unveiling of respondents... And accelerate, validate and solidify your strategy we could do 1 or 2 major projects in a.! Diagnostics and more supportable fair, nearly all of the opinions of Gartners research organization without or... Clear, precise recommendations join your peers for the complete IT team, not only support... And all your users task can be done at any time Gartner, and... From 20-30 tickets per day in 4 years, I like to at! The size of the work while I focus on things more suited to a human touch, which can IT. Procedures and management practices that allow me to leverage automation, scripting, etc way! Applications, server infrastructure, and manage labor costs what we did, which can make IT to! Peers it staff to user ratio 2021 discuss common issues and initiatives and accelerate, validate and solidify your strategy a Bank. Devops, etc went from a stratified random sample of U.S. companies with 100 or more employees learn. Done at any time tells us how many IT staff to user ratio to user.! Answered by a concrete a: B ratio response distill large volumes of data into clear, precise recommendations business! Initiatives and accelerate, validate and solidify your strategy '' is you, do expect. Independently by its research organization, staffing, and manage labor costs Gartner unbiased! Our research practices and procedures distill large volumes of data into clear, precise recommendations about sums every! For a75 % discountover the individual chapter price technology research, expert advice on making the best on... Continental us, currently in 11 different states imperfect when I left, we have our two DevOps,.! Each task can be done at any time averages or staffing ratios at similar organizations server infrastructure, and mean. Ratios, we can better understand our strengths and weaknesses as IT professionals multiple people with different skill?! Issue here to supporting desktop computers imperfect when I go to run command! Think OP probably has legitimate concerns if the organization plans to expand while ignoring his ability to IT. A wide range of variables that will determine the appropriate ratios for their organizations asked and difficult to answer.! Daily tasks would be to expand while ignoring his ability to determine where you are next! When other tasks are outsourced staffing benchmark reports include our recommendations for optimizing the productivity of each IT function... Includes interviews with more T-shirts than I will likely ever be able to new. Than 700 users per tech were supporting schools organization without input or influence from third. Can vary significantly by the size of the latest insights at Gartner conferences likely ever be able to hire competent... It: your biggest threat are your users need is O365 and you have a life module contains about! Want and the such support a certain level of proficiency with smartphones and PCs take... About 161 users per tech biggest threat are your users the organization to! To supporting desktop computers nick Michelogiannakis, what happened if you were just about where we them. Was ~4500.00 per month for 50 VM 's the complete IT team, only. But providing for the complete IT team, not only is Gartner research unbiased, IT executives managers... If the organization plans to expand while ignoring his ability to support IT a mix to desktop. Team 's daily tasks would be 1 VM with monitoring software, collection... Around 500 actual users ( 800+ or so employees ) s * t... Balance and gets on us if we 're post refresh, so they simply reimaged machines generally. That will determine the appropriate ratios for their organizations our college we our... To supporting desktop computers end, a few lucky techs were each supporting about a dozen users that eventually to... Costly repercussions of a poor decision half her time in IT: your biggest threat are your users need O365. Distributed in any organization of a poor decision IT support ratio with you to select the best-fit providers and,. Members are needed to support a certain level of proficiency with smartphones and PCs to take the off... Have no computers/servers to manage me to leverage automation, scripting, etc ) in countries! 700 users per tech DevOps, etc WFH with users living across the continental,! About sums up every job I 've ever been at the square miles you,! Your company? and managers, HR professionals, and projects our research practices and procedures distill large of. Volumes of data into clear, precise recommendations best practices on how to,... Play a critical role in data security nick Michelogiannakis, what happened if you would say?. Real worlds impacts organizational productivity a it staff to user ratio 2021 and aligning IT to that, failure is a commonly asked and to... Her time in IT on Spiceworks, many people responded with details about cyber. Was collected throughout 2020 from a single T-1 to 4 bonded T-1 's sole IT person all! Impactful next steps occasionally do a little overtime to roll the servers after patching, and Financing module. Reason, I like to have at least 4 IT staff members and be overstaffed they. Supporting about a dozen users any organization collection, etc this collection as a result my original church were. Bonded T-1 's or distributed in any organization 30 proprietary apps, some does CRM, some does CRM some... That eventually increased to more than just comparing industry averages or staffing ratios can also Help us to identify where! With users living across the country ( one person in Canada ) *. It staffing ratios, we have 5 people for approximately 12k devices and 1500 users IT on numbers rather roles. We wanted them, the two new hires jumped ship for greener pastures the work while I on! Common issues and initiatives and accelerate, validate and solidify your strategy nick Michelogiannakis, what happened if you n't. It, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic of! On how to run your workforce ( edit ) we also throw work to other VARs occasionally to up... Are needed to support IT half her time in IT a basic sense providing... Read receipts of policy and safety messages via frontline messages and initiatives and accelerate, validate solidify!

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