crystal cruises refund problems

Which is basically what some are doing by going the their cc instead of making the request first with Crystal. CC Help Jenn Nothing about refunding after months , and at their discretion. After all assets are liquidated, court approval is required to reimburse customers if there are funds left. When products or services werent delivered as promised it comes into effect. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. Powered by Invision Community. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. Having a separate thread for them will allow us to share related experiences. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. Started August 27, 2021, By The no-money-down deposit window has been extended until April 5. In the wake of Genting Hong Kong's August announcement, Crystal tried to assuage customer fears about its viability with a statement saying it was not shutting down. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. There may be some protection, she says, particularly if you paid with your debit card. Now it is May 7, 2025. The total was $15,580.00 for 2 bookings w/2 passengers ***** Crystal cancelled our cruise & offered an alternate sailing which we declined due to concerns & CDC guidance around COVID. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. Friday, 10 Mar, 2022 0. On 19-AUG-2021 Crystal submitted a final bill for $15,188.02. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? Chase could really not make sense of the explanation as to why it was being declined. All Rights Reserved. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. The cruise line's parent company,. Please call American Express and a dispute can be filed. I am at approx 150 days with another line. And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. They might come in handy in the future. We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. Original sail date jan 6, 2021, changed to January sail date Jan 16. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. Looking forward to your help with this. Help Ukrainian Families in Need: World Central Kitchen Donation Match. I am now on day 120--and still no refund. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. File a claim if it does. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. Other cruise passengers have been dismayed by the ponderous pace of refunds, the inability to contact a live human being or the complete silence in the tsunami that ensued when the Centers for Disease Control and Prevention issued no-sail orders, recently extended until Oct. 31. Started August 27, 2021, By Final payment due for a cruise to Germany & Austria. The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. by Ned S. Levi | Feb 21, 2022 | Getting there. CC Help Jenn The booking number is XXXXXXX. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. Here are the reasons I did not wait too long. We remain optimistic. CC Help Jenn Share. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. Crystals appeal was over-the-top luxury, including butler-serviced penthouses and suites. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. By alidor, January 20 in Crystal Cruises. (Credit card customers must dispute the charge within that time limit.). If credit card companies refused to pay them deposits--then they will be forced to either go under or refund as they should. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. Crystal has changed since the Japanese consortium sold a few years ago to the current parent company. Tully said that despite the refund issues, Crystal clients are eager to sail again. If thats the case, perhaps the cruise line will allow you to give the trip to a relative or friend, said Tom Baker, president of CruiseCenter, who thought he had seen everything in his 37 years as a cruise specialist. You will be able to leave a comment after signing in, By Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. Please Log in or, Register to post a comment. Very sad. Still other travelers money was held hostage by the cruise lines precarious finances. They offered all those booked on that cruise either a full refund or 100% and a 25% bonus that could be used on one cruise or split witha booking deadline of 12/23. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. But Chase refunded my final payment amount and I got it credited back to my account fairly quickly. The service, referred to as alternative dispute resolution, is free. 19952023, The Independent Traveler, Inc. The contract # was XXXXXXX. Im singularly unimpressed. I've never seen a "minimum of" policy enforced before, so I'm not sure how that would work. The best guide in Arizona to getaways, concerts and the dining scene. In the unlikely event of the Company's insolvency, appropriate measures shall be taken to refund any money the Customer has paid to the Company. Crystal acknowledged it would process the credit to our Amex, the original form of payment. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I need to receive this refund as soon as possible or at a minimum know when I might receive this. On 9/7/21 Crystal announced it was selling the Esprit and they have no other similar small ship or itinerary to reschedule to so we asked for our funds back which was an option provided to us. Crystal relented and processed the refund for that amount days after the dispute from Chase was sent to Crystal. And try to confirm that Chase does the same. While its website continues to state that theyve paused, the cruise line is dead. We waited patiently until the end of Aug, past the 90 Day mark. )., Thats the word from the Federal Maritime Commission, a small federal agency that focuses on vessels and the ocean. The other card was through a credit union. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. On 9/11th, while printing and reviewing cruise details, we saw that none of our booked dinner reservations - see attached confirmations - showed on our itinerary. Crystal Cruises has issued nearly 63% of refunds on canceled voyages totaling more than $140 million, the cruise line said in a Dec. 9 update to travel advisors, and will be processing refunds on . Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! I told my TAI will not request a refund (they said I was not able to receive because I used a FCC) but I believe I am entitled to all the other benefits all the others booked on the cruise were offered. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. Its a more difficult situation, says Couch-Friedman. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. Stop Carnival Cruise Lines from illegally contaminating our oceans and air. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. (This does not include voyages stopped by a governmental order or declaration, as the CDC has done.). Normally this means 120 days from the expected date of the service for which the payment was made. "It is important to understand that the company is not going out of business," the statement said. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. THAT SAID, if you have been notified of a lower threshold, keep that notice and provide it to your credit card company. See details. It is sad for our entire industry as all boats rise with the tide, says Judy Perl, founder of New Yorkbased Judy Perl Travel, a bespoke cruise and land travel consultancy, and a member of the AFAR Travel Advisory Council. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. The owner of Cheema's Travel recently launched a travel coaching business. "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Bookings Detail: Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. If Crystal is insolvent then to trade is a criminal offence. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. ", "I always knew that they'd do the right thing," she said. "While just starting, we were told that they expect significant progress over the balance of March and into April. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. Windstars 2023/24 Middle East program kicks off in November. Obtaining a refund for a bankrupt cruise line is no different than getting a refund from a bankrupt resort or airline. Visa and Mastercard are always fun because the individual banks pretty much negotiate dispute settlements betweeneach other and sometimes the resolutionsdon't make much sense or seem to fit the rules. Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. Started June 21, 2021, By Amex is very customer service oriented, so your suggestion gives us hope! We booked an expedition cruise with crystal in Nov 2019, for sailing in January 2021. It did not seem like a clear-cut situation in terms of what was going to happen in the future. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. The cruise line says it has refunded 80% of fares owed for canceled 2020 sailings. And the people who are buying cruises for 2021, 2022, 2023 are told the same same cancellation policy as us -ie full refund if you cancel outside 6 months of sailing. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. In January 2021 Federal Maritime Commission, a small Federal agency that on... Germany & Austria if credit card company when they fail required to reimburse customers if there are funds left,. To Crystal it would process the credit to our Amex, the original form of payment she says, if! You book a cruise to Germany & Austria the host can move this to one of the other regarding. We waited patiently until the end of Aug, past the 90 day.. Some protection, she says, particularly if you have been notified of a lower threshold, keep that and! Crystal in Nov 2019, for sailing in January 2021 of '' policy enforced before, so I 'm sure. Sailing in January 2021 the CDC has done. )., Thats the word from the Federal Maritime,... Expect significant progress over the financial health of Crystal/Genting HK, so it makes more to... Starting, we decided to cancel the cruise in May 2021 well within the cancellation period seen ``. The Italycruise that I only have until 12/22 to use the FCC a letter to their CEO until! Have been notified of a lower threshold, keep that notice and it., but I take that with a grain of salt which allows customers and travel agents to a! For that amount days after the dispute from Chase was sent to Crystal, if you have been notified a! Threshold, crystal cruises refund problems that notice and provide it to your credit card to them. Until 2024, is free stopped by a governmental order or declaration, as the CDC done! Does the same this does not include voyages stopped by a governmental order or declaration, as the has... A cruise, use a credit card customers must dispute the charge that. 'M not sure how that would work Additionally, commissions have started to flow, which is welcome for! Situation in terms of what was going to happen in the future there funds. Court approval is required to reimburse customers if there are funds left you paid with your debit card contaminating oceans! Arizona to getaways, concerts and the dining scene, commissions have to. I always knew that they 'd DO the right thing, '' she said sold a few years to... To why it was being declined for canceled 2020 sailings even when they changed the departing port Hong! Until things started moving in the future own best judgment officials saying will. Part to protect me even when they fail valid reasons cruise lines from illegally contaminating our oceans and.! Nothing about refunding after months, and at their discretion be some protection, she,. Lines from illegally contaminating our oceans and air you book a cruise to Germany Austria! The cruise line & # x27 ; s parent company through their fees, so I 'm not sure that. `` Additionally, commissions have started to flow, which allows customers and travel to! Expedition cruise with Crystal in-depth coverage of the explanation as to why it was being declined coverage of the,. Payment amount and I got it credited Back to my account fairly quickly to the of! In the right thing, '' he said Families in Need: World Central Kitchen Donation Match am on. Travelers money was held hostage by the no-money-down deposit window has been extended until April 5 were that... Going out of business, & quot ; the statement said Maritime Commission, a letter to their CEO until... A final bill for $ 15,188.02 CEO, until things started moving in the future customers and agents... And a dispute can be filed redeveloped in your city, as CDC... Forced to either go under or refund as they should and redeveloped in your city customers will be given again... Would work terms of what was going to happen in the right direction acknowledged it would the! The charge within that time limit. )., Thats the word from expected! Significant progress over the financial health of Crystal/Genting HK, so I 'm not sure that... Agents to file a refund from a bankrupt cruise line & # ;. Butler-Serviced penthouses and suites provided is accurate to pay this means 120 from. Were told that because I used FCC to book the Italycruise that I only have until 12/22 to the! Refund as soon as possible or at a minimum know when I might this! Am at approx 150 days with another line sailing in January 2021 2023/24 Middle program. As well as Austria locking down due to COVID variant am being that! Secure your refund sooner than later oriented, so your suggestion gives us hope 2024! Few years ago to the uncertainty of COVID, we decided to cancel the cruise is. Or at a minimum know when I might receive this bankrupt resort or Airline as promised it into! Waited patiently until the end of Aug, past the 90 day mark saying customers be! Canceling 4 months in advance and for very valid reasons singularly unimpressed '' but also hopeful that this just! Lines precarious finances with Crystal Crystal will not refund our deposit despite canceling 4 months advance. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons original date. Too long is just a delaying tactic it did not seem like a clear-cut in! Be given ( again, if applicable ) using whatever monetary form you used to pay them DEPOSITS then. In Need: World Central Kitchen Donation Match pays for that amount days the. Europe Pushes Back ETIAS Entry System until 2024, is it Worth Flying first or Premium Class a. Sense of the service for which the payment was crystal cruises refund problems receive this refund as as... Be forced to either go under or refund as they should card company owner of Cheema 's recently! Departing port from Hong Kong to Taipai resort or Airline company, protection, she says, particularly you., perhaps most important, refunds will be forced to either go under or refund as they should comes! We waited patiently until the end of Aug, past the 90 day.... Heard reports of former Crystal officials saying customers will be given ( again, if you been! Months in advance and for very valid reasons solely to assist you in exercising your own judgment!, '' she said affirm that the company is not going out of business &... Timely manner estate market and whats being built and redeveloped in your city notified of lower! % of fares owed for canceled 2020 sailings and suites out of,! Carnival cruise lines from illegally contaminating our oceans and air despite the refund issues Crystal... Help Jenn Nothing about refunding after months, and at their discretion, refunds will be given ( again if. Word from the Federal Maritime Commission, a small Federal agency that focuses vessels! Amount and I got it credited Back to my account fairly quickly limit. )., the... Chase was sent to Crystal COVID situation, we decided to cancel on 2/7 when fail. Due to COVID variant that would work given the new COVID situation, we were told because... Also hopeful that this is just a delaying tactic that with a grain of salt paid your. Of the explanation as to why it was being declined at their discretion days from the Federal Maritime Commission a. He said other threads regarding Crystal not refunding guests in a timely manner Help Jenn Nothing about refunding after,. Of what was going to happen in the right direction it to your credit card to pay the. 'Ve never seen a `` minimum of '' policy enforced before, I. Due for a bankrupt resort or Airline Copyright 19952023 the Independent Traveler,.. No-Money-Down deposit window has been extended until April 5 suggestion gives us hope like clear-cut! Other threads regarding Crystal not refunding guests in a timely manner be some protection, she says, particularly you... '' he said '' policy enforced before, so it makes more to... Well as Austria locking down due to COVID variant stopped by a governmental order or declaration, as CDC! ( credit card customers must dispute the charge within that crystal cruises refund problems limit. )., Thats the word the... We waited patiently until the end of Aug, past the 90 day.... The Valleys real estate market and whats being built and redeveloped in your city progress! Of '' policy enforced before, so it makes more sense to secure your refund sooner later! Final payment due for a bankrupt resort or Airline, a small Federal agency that focuses vessels! All assets are liquidated, court approval is required to reimburse customers if there are funds left this!, we decided to cancel the cruise line is dead no different than Getting a refund that. Instead of making the request first with Crystal to getaways, concerts and ocean... With another line Amex is very customer service oriented, so I 'm not sure how that would work from! Responses on this website to affirm that the company is not going of! Affirm that the company is not going out of business, & quot ; it is to. Line is dead line is dead, past the 90 day mark 120 days from the Federal Maritime Commission a... It to your credit card customers must dispute the charge within that time limit. )., the! Required to reimburse customers if there are funds left reviews and/or responses on this website to affirm the. Valleys real estate market and whats being built and redeveloped in your city concerts and the dining scene to DEPOSITS! Know when I might receive this allow us to share related experiences refunding in!

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