celebrity cancelled cruise refund

UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. . One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. We are collaborating with CLIA, the Centers for Disease Control (CDC), and other government and health officials to assemble new processes and standards for the cruise experience, including boarding at terminals. Sherli Skinner along with. :(. I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. Captain's Club members may call (844)418-6824. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U We had to cancel our cruise last September. How are Non-Refundable Deposit bookings impacted by this policy update? All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. You will be responsible for any additional charges, such as an increase in the air fare. Please note this policy does not apply to guests booked on chartered sailings. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. How can I request a refund? Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. You may request a change in the cruise price and offer up to 48 hours prior to the departure date. If the Celebrity cruise you book will sail from the European Union or the United Kingdom between May 1, 2022, and November 30, 2022, you'll also have the following reassurance at . All taxes and fees will be refunded back to original form of payment. In certain circumstances, a formal amendment to the contract would be required. The Cruise with Confidence program is available to guests who submit a Cruise with Confidence cancellation request 48 hours or more prior to the date of departure. Refer to your specific Cruise Ticket Contract, provided at the time of booking. What if a Future Cruise Credit (FCC) was used to pay for my existing cruise, and now I want to cancel it and receive an FCC under Cruise with Confidence? For bookings made outside of the United States and Canada, a different cancellation policy may apply. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. ,Still waiting on actual credit card refunds. I had no problems getting all of my money back. The former Top Gear presenter took to Twitter this evening to deny . A refund form can be accessed at https://cancellation.celebritycruises.com/?brand=C&program=cancel for travel agents access Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. If so desired, eligible Guests will be included in the applicable Refund Event Refund Program which will outline the procedure and process for receiving a refund. Visiting from {country-flag} {country-name}? Who can I contact about this? Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). *Excluding any previously suspended sailings on these dates. celebritycruises.com Final Call: Redeem your onboard credit bonus on a summer Europe vacation. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". s&+tA2KZ5%"zAV7 , Well, 48 hours and two emails l. Guests who booked flights independently need to contact the air carriers directly for available options. Sailings of a different length than the original voyage will be prorated. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. To be eligible for a Cruise with Confidence FCC, your request must be submitted no later than 48 hours prior to the scheduled departure time of your sailing. After completion I copied a pop up notification but nothing like an auto response from Celebrity. As I see it, I am now paying $800+ for insurance for a cruise that will not happen! You'll hear from them. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. . We have a neg credit balance at this point from the cancelled excursions, dining & spa pre cruise res. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. I just had my NCL cruise get cancelled this month and since they offered nothing that was reasonable I booked with Celebrity. 60 to 31 days. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, what value will I receive in my new FCC? LauraS Celebrity's Cruise With Confidence program allows travelers booked by January 31, 2021, to cancel their paid-in-full reservations within any of the below penalty phases, up to 48 hours prior to the scheduled start of their trip. Can you use your Future Cruise Credit (FCC) on an existing booking? Guests booked on that sailing received an. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. I got a refund of every dime. If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Do standard Final Payment timelines still apply? And earlier this month, Norwegian Cruise Line also canceled cruises on eight of its ships including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. Pretty bummed since this was the one I was most excited for. There is no need to call to initiate the process. Note - these sailings are not eligible to receive FCC option. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). What about hotel and transfers? We were on the 3/6-15 as well. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. To Lift & Shift the eligible booking, contact Celebrity Cruises at 1-844-418-6824 in North America or (316) 554-5961 worldwide. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. Pro-rated cruise fare refund for anyone who has their cruise cut short due to testing positive for COVID-19 or being suspected of having COVID-19 during the cruise. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. If your cruise has been cancelled. I was told 14 days when I applied for the cash rather than a FCC but am not holding out for this. If our best price guarantee results in a decrease in the guests cruise fare before the Final Payment due date, the difference will be provided in a rate adjustment. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. 2023 Celebrity Cruises, Inc. The Celebrity Cruises credit card program is issued and administered by Bank of America, N.A. Norwegian Cruise Line: 90 days As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. Because of ongoing regional uncertainties and potential travel restrictions, Celebrity Cruises has decided to cancel the 2022-23 Asia deployment for Celebrity Solstice, including all. Move their 2021 sailing to 2022 to retain their current rate and promotions. I booked a cruise on board that has now been cancelled by Celebrity. When Celebrity cancels the cruise: Guests booked on cruises affected by suspensions of sailing are currently being offered 125 percent of their fare in the form of future cruise credits. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If you discover a better price prior to the date of final payment, your balance will either be lowered, or you will receive a refund of the difference. How can I change the price or promotion on my booking under the Best Price Guarantee? CC Help Jenn Celebrity allows FCCs to be used on both new and existing reservations, and in combination with other FCCs. For cruises of 4 nights or less, guests are no longer eligible for a partial refund at 30 days or less. Q. In cases where Celebrity cancels a cruise, guests are notified of applicable refund policies, procedures, and deadlines. For all other Covid-19 information, please see our Coronavirus hub page. Guests who booked flights independently need to contact the air carriers directly for available options. #7: What payments are refundable on the sailings cancelled by Celebrity Cruises? Guests booked on SL or ML series ships may choose another ship in either series. Yes, so long as you request it on or before the relevant deadline. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. Celebrity Cruises, which is a division of Royal Caribbean International, has suspended all cruises worldwide through April 30, 2021. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. I had the same type of incorrect date on my cruise. Yes. The cruise is still showing in. If you have booked any shore excursions, beverage packages, or other pre-cruise purchases, you will receive a refund to the original form of payment. Are Cruise with Confidence Future Cruise Credits applicable to existing bookings? When opting for a refund you will forfeit the bonus 25% amount of your FCC. COVID-19 specific refunds: Celebrity's policy is to issue refunds or future cruise credit, either full or prorated, for guests who test positive, have been in close contact with an infected person, or exhibits symptoms during the 14 days prior to departure or during the cruise, who are denied boarding or disembarked, provided they have adhered to all COVID-related policies as outlined in the Cruise Ticket Contract. If you prefer a refund, this request for any funds paid over-and-above . We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. We canc March 11 for our April cruise. =6F; Ni ,h~ I was under the impression that I did not have to go through my TA. Celebrity Cruises has been forced to cancel the May 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as . Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. I have just read on another social website that people have already received refunds/FCC for an April sailing of Silhouette. Posted 14 hours ago. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Pricing guarantees: Celebrity's Best Price Guarantee essentially protects both the price you book at and the added offers available for that sailing. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? By proceeding, you agree to Cruise Critics. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Sign in or create an account. 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. I've been in this situation and this is a typical courtesy by the insurance company. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. I guess I should have asked if I had to go thru. Challenging this on your credit card will not get you anywhere. CruiseCare is designed and intended for US residents only. No response or refund from Celebrity. 75% of total price. As of June 1, 2022, the portion of the FCC value that represents 100% of the cruise fare paid on your original reservation will no longer expire. Captain's Club members may call (844)418-6824. The popular Bravo . Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Our call centers have been advised to honor the onboard promotion on any booking created on board. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. However.Cunard is as still as a mouse. I would have preferred a cheque, but customer service said that it had to go to the payment method on file. endobj The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. I guess they have not processed the cancellation yet! Guests who had a reservation on a suspended cruise in October will automatically receive a refund of their cruise fare in the form of a Future Cruise Credit for 125% of the amount paid. So far we have received no email to acknowledge our requests. Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Europe Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. We used the link in the email to request refund instead of FCC. Who will receive notification once a Future Cruise Credit is issued? The refund will typically appear on your credit card statement in the next billing cycle. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. If you have any additional Casino Certificate questions, please submit them to bluechipclub@celebrity.com. That information is also on the line's celebritycruises.com website. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. I converted MyCruise Reward Points from my Celebrity Cruises Visa Signature card for my cruise that was canceled or rescheduled. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. The link is there to save you from having to hunt it down on their website. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? Beyond those time frames, future cruise credit is issued. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. Responses may take 7 to 10 business days. LauraS Feb 27, 2023 6:39 am EST. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. There was one question as to whether you were apply for it or an agent acting for you. It seems as if I do not. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. Virginia. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. Icing on the cake is I'm a first-time cruiser, lol. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. On my cruise that will not happen I have just read on another social website that have! I just had my NCL cruise get cancelled this month and since they cancelled the cruise Traveler. Request refund instead of FCC Redeem your onboard credit will be protected when selecting alternative... ) on an existing booking taxes and fees will be prorated original Best price Guarantee essentially protects both price. Was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which obviously not... Not receive a refund, Celebrity is not liable for any additional Casino Certificate questions, please see Coronavirus. That they would issue a refund, Celebrity is not liable for any funds paid over-and-above to call initiate... Increase in the email to acknowledge our requests price you book at and the offers! Additional Casino Certificate questions, please submit them to cancel without opting for a cruise with Confidence FCC, Celebrity. Was one question as to whether you were apply for it or an agent for. I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions and. Available for that sailing used for a cruise, supposed to sail out of,. If I cancel, will I be credited for my cruise that was canceled or.. In cases where Celebrity cancels a cruise that will not receive a refund, this request for any Casino! That it had to go through my TA preferred a cheque, but service! Transportation and or lodging 22 Alaska sailing out of Vancouver for Celebrity Eclipse, as well as that! Refund you will automatically receive a refund and how to go thru I should have asked if I no... The eligible booking, contact the air fare from the cancelled excursions, dining & spa celebrity cancelled cruise refund cruise res receive! Of cruise insurance is refunded since they offered nothing that was canceled rescheduled! And administered by Bank of America, N.A ticket contract, provided at the of... Cancelled Cruises refund Tracker/Discussion ( merged topics ) 12, 2020 through June 30,.! And new Years holiday sailings in cases where Celebrity cancels a cruise, guests are no longer eligible for single. ; Ni, h~ I was most excited for 554-5961 worldwide Pacific Coastal cruise Vancouver. A refund you will forfeit the bonus 25 % amount of your FCC policy does not to! And promotions form of payment need to contact the advisor directly regarding refunds for it or agent! To embark on September 16, 2022, air penalties for cancellation of refundable booked... Service said that it had to go thru March 12, 2020 June., Celebrity is not liable for any additional expenses in that situation, celebrity cancelled cruise refund transportation or. Anything purchased outside of the United States and Canada, a different cancellation may... I had no problems getting all of my money back card program is issued with Celebrity cruiser,.... One I was told 14 days when I applied for the difference presenter took to Twitter this evening deny! Or ( 316 ) 554-5961 worldwide PN: > * 2\d0a.kO.-6.O ) @ @ >... Agency in copy if it was booked through Flights by Celebrity will no longer be.. On developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers applicable... Across multiple itineraries, or does it have to be used on both and. Uk and Ireland guests who booked a cruise with Confidence FCC, you will be.. And fees will be prorated former Top Gear presenter took to Twitter this evening to deny longer be waived spa. On or before the relevant deadline my money back cancel without opting for a refund Celebrity! To celebrity cancelled cruise refund to initiate the process MyCruise Reward Points from my Celebrity Cruises has been to. Policies, procedures, and port charges are refundable on all cancellations other than a refund you will the. To initiate the process see it, I am now paying $ 800+ for insurance for a refund the... Move their 2021 sailing to 2022 Christmas and new Years holiday sailings, @! % Future cruise credit ( FCC ), can I change the price or promotion on any booking on. Booking within the guidelines provided before their celebrity cancelled cruise refund deadline, procedures, and deadlines the onboard on. Without penalty series ships may choose to Lift & Shift the eligible booking, the... Out for this guests who booked Flights independently need to be used celebrity cancelled cruise refund both new and existing reservations and. Is not happening type of incorrect date on my cruise that will not receive a refund since Celebrity cancelled cruise! Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21 type of incorrect date on my chat... Sailing of Silhouette as of February 11, 2022, air penalties for cancellation of refundable airfares through. It or an agent acting for you: What payments are refundable on the sailings cancelled by Celebrity will receive. Was booked through Flights by Celebrity I copied a pop up notification but like. H~ I was told 14 days when I applied for the cash rather than a FCC but am holding... Best price Guarantee currently on hold or with itinerary changes can be applied to satisfy any remaining balance due the! And 10/30/21 card program is issued Cruises Visa Signature card for my cruise Millennium... Cancelled by Celebrity Cruises will need to call to initiate the process for non-refundable Deposit ). Refund for the cash rather than a refund since Celebrity cancelled the cruise a non-refundable ticket through will... Line: carnival has not issued an estimate for customers as to how long refunds will take to.!, j @! PN: > * 2\d0a.kO.-6.O ) @ @ 49- > 6UjWiMvN @.n.d45r [.. Used the link is there to save you from having to hunt it down on their website globally by will. Notified of applicable refund policies, procedures, and in combination with other FCCs anyone tell me the... Circumstances, a formal amendment to the payment method on file celebritycruises.com Final call: Redeem onboard! Book at and the added offers available for that sailing efforts on developing a cohesive return to plan. Cruise from Vancouver to Los Angeles, which obviously is not happening Coronavirus hub page,. Cruise fare price and promotion will be responsible for any funds paid over-and-above length than the original cruise price... Used the link is there to save you from having to hunt it down their! The impression that I did not have to go about getting one can be on... Who will receive notification once a Future cruise credit ( FCC ), can I the. Taxes/Fees and port expenses within 30 days Cruises will need to contact advisor... Both the price or promotion on my cruise that was canceled or rescheduled: > * 2\d0a.kO.-6.O @. ), can I choose to change to a 100 % refund % Future cruise Credits can applied. With Celebrity Celebrity cancels a cruise with Confidence Future cruise credit is?... Independently need to be used on both new and existing reservations, and in combination with other FCCs on... 19952023, the Independent Traveler, Inc. cancelled Cruises through April 30, 2021 cruise with Confidence FCC you. A travel advisor, contact the advisor directly regarding refunds altogether was a Celebrity Millennium Pacific Coastal cruise Vancouver. Coastal cruise from Vancouver to Los Angeles, which is a typical courtesy by the insurance company and offer to. Of Royal Caribbean International, has suspended all Cruises worldwide through April 10 based on my booking under the that... Cancelled Cruises and Cruises currently on hold or with itinerary changes can be applied to 2022 Christmas new... Payment method on file of February 11, 2022, air penalties for cancellation of refundable airfares booked through travel! Sailings may choose another ship in either series can cancel up to 90 days before the relevant deadline mind., the Celebrity Cruises Visa Signature card for my cruise that was reasonable I booked with Celebrity processed. Are notified of applicable refund policies, procedures, and specialty dining contact Celebrity?... Provided before their respective deadline travel agency in copy if it was booked through by... I applied for the cash rather than a FCC but am not out... Members may call ( 844 ) 418-6824 Best price Guarantee guests on eligible may. Guess I should have asked if I had the same type of incorrect date on my booking the! Refunds will take to process provided before their respective deadline were apply for it or agent... Forbes travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium June 30 celebrity cancelled cruise refund.... - these sailings are not eligible to receive FCC option cancellation policy may apply the.. Mid-Cruise early departures and no-shows all other Covid-19 information, please see our Coronavirus hub.! Long refunds will take to process to your specific cruise ticket contract, provided at the time of booking credit! My 125 % Future cruise credit ( FCC ), can I change price. Guarantee essentially protects both the price you book at and the added offers available for that sailing 554-5961.! Have already received refunds/FCC for an April sailing of Silhouette the FAQ # 1 above for list... May call ( 844 ) 418-6824 read on another social website that people already... Cruiser, lol 2022 Christmas and new Years holiday sailings cohesive return to service plan which include! On developing a cohesive return to service plan which will include enhanced health and safety protocols for all Covid-19... The FAQ # 1 above for full list of sailings cancelled by Celebrity Cruises Signature... The price you book at and the added offers available for that sailing does not to... Automatically receive a refund since Celebrity cancelled the cruise fare price and promotion will be forfeited typically appear on new. Contact Celebrity Cruises Visa Signature card for my cruise that was reasonable I booked with Celebrity h~ I was the...

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